Appeals Handling Procedure
What You Need to Know about Appeal?
An ‘appeal’ refers to a disagreement with the decision made by National Halal Accreditation Services Australia, which must be officially expressed in writing or via email by the Halal-certified
clients. Consequently, appeals from individuals other than Halal-certified clients or applicants without an agreement cannot be accepted
Appeals Handling Process
Appeals must be submitted in writing within 45 days from the date when the reason for the appeal arose. Upon receipt of the appeal in writing or via email, National Halal Accreditation Services Australia shall investigate and validate the subject of the appeal, and decide whether to accept it.
The investigation shall be conducted by individuals who were not previously involved in the audit process or decision-making regarding the Halal Certification related to the subject of the appeal. Only personnel authorized to handle appeals shall be involved in the process.
If the appeal is accepted, the appointed handler shall notify the appellant accordingly. If the appeal is not accepted, the handler shall provide written or email notice to the appellant along with the reason for the decision.
Investigation & Deliberation
After accepting the appeal, National Halal Accreditation Services Australia shall convene the Responsiveness Committee within its organization. The Committee consists of members who were not involved in the subject of the appeal.
Members of the Appeal and Complaints Committee are nominated and appointed by the Chairman.
During the Committee meeting, deliberations shall be made on the results of the investigation into the appeal and subsequent action(s) to be taken. If the appellant wishes, they may be invited to explain the reason(s) for the appeal at the Committee meeting.
Flowchart of Appeals Handling Procedure
Incorrect Use of NHASA Licenses, Certificates & Marks
The property rights for our logos and conformity marks are governed by the certification programs. The clients’ use of these rights is specified in the service agreement. This usage is reviewed annually during audits and post-audits. Any deviations are handled according to the regulations outlined in the certification program.
The foundation of this process is the Work Instruction titled ‘Incorrect Use/Handling of Licenses, Certificates, and Marks of Conformity.’ This Work Instruction governs the improper application of approvals, certificates, and marks that falsely imply certification of a product. It also covers related publications. We adhere to the provisions of ISO Guide 27-1983
Monitoring Contractual Use
of Certificates and Logos
The tracking of the contractual use of NHASA’s certificate and Halal logo is carried out through:
· Periodic verification within the framework of certification and control audits.
· Sporadic reviews of certified products offered for sale.
· Occasional internet research following the use of the certificate.
· Inquiries for certification verification by third parties to the certified company and its customers
