Rights & Duties Of Nhasa Clients
The client, not NHASA, has the responsibility for conformity with the requirements for certification. NHASA will advise clients of these requirements in their contractual and operational documentation.
NHASA has the responsibility to assess sufficient objective evidence upon which to base a certification decision. Based on audit conclusions, it makes a decision to grant certification if there is sufficient evidence of conformity, or not to grant certification, if there is insufficient evidence of conformity.
Openness
NHASA needs to provide public access to, or disclosure of, appropriate and timely information about its audit and certification processes, and about the certification status (i.e. the granting, extending, maintaining, renewing, suspending, reducing the scope of, or withdrawing of certification) of any organization, in order to gain confidence in the integrity and credibility of certification. Openness is a principle of access to, or disclosure of, appropriate information.
- To gain or maintain confidence in certification, NHASA provides appropriate access to, or disclosure of, non–confidential information about the conclusions of specific audits (e.g. audits in response to complaints) to specific interested
- To gain privileged access to information that is needed for NHASA to assess conformity to requirements for certification adequately, it is essential that NHASA keep confidential any proprietary information about a client.
Responsiveness to Complaints
Parties that rely on certification expect to have complaints investigated and, if these are found to be valid, should have confidence that the complaints will be appropriately addressed and that a reasonable effort is made to resolve the complaints. Effective responsiveness to complaints is an important means of protection for NHASA, its clients and other users of certification against errors, omissions or unreasonable behavior. Confidence in certification activities is safeguarded when complaints are processed appropriately.